Terms and Conditions

1. Seller details

This online shop is operated by SYSTEMS4YOU, LDA, a private limited company (sociedade por quotas) with its registered office at Rua de Fundões, n.º 151, 3700-121 São João da Madeira, Portugal, registered with the Portuguese Commercial Registry (Conservatória do Registo Comercial) under the single registration and legal entity number 510286402, with a share capital of €5,000. VAT number: PT510286402.

Contact details:

• Email: geral@systems4you.pt
• Telephone: (+351) 256 001 934 (calls charged at the Portuguese national landline rate)

2. Sales to businesses and professionals only

This shop sells only to businesses and professionals, including sole traders, buying for the purposes of their trade, business, craft or profession. We do not sell to consumers.

Before payment, the Customer declares on the website, by ticking a mandatory checkbox, that the purchase is made in the course of their business or profession. At checkout, the company name and VAT number or tax identification number (NIF) are mandatory. For the United States, Canada and Brazil, the company's tax identification number is requested in a separate field. Businesses from other EU Member States must provide a VAT number that is valid on VIES (the EU VAT Information Exchange System).

The Customer is responsible for the accuracy of this information. We record the declaration, the date and time it was made and the version of these Terms in force at that time.

If we find that an order was placed by a consumer, or that the business details are not valid, we may cancel it and will refund the full amount paid, using the same payment method. If the device has already been shipped, the refund is made once we have received it back, with return shipping at our expense.

These Terms prevail over any general terms of purchase of the Customer, unless otherwise agreed in writing.

3. Orders, prices and payment

Prices on the website are in euros and exclude VAT. Shipping is charged once per order, according to the shipping zone, and is shown before payment.

VAT is calculated at checkout, based on the delivery country and the VAT number provided:

• Portugal: the standard VAT rate in force applies
• Businesses in other EU Member States with a valid VAT number: the device is invoiced exempt from VAT (intra-Community supply) and the subscription under the reverse charge, with VAT accounted for by the Customer
• Outside the EU: no Portuguese VAT is charged

Payment is made online through Stripe. We do not have access to full card details. The invoice is sent by email.

The information on the website is an invitation to treat, not a binding offer. By placing an order, the Customer makes an offer to purchase. The contract is concluded when payment is confirmed.

4. Subscription

The Connect platform works on a monthly subscription, charged per device: €9 + VAT per month.

The order covers only the equipment and shipping, and the payment method is kept on file. The subscription for each device starts when the device is activated, that is, added to the Customer's account on the platform. From then on it renews automatically every month and is charged in advance to the registered payment method. Devices activated partway through a period are charged pro rata for the time remaining until the next renewal.

The Customer may cancel the subscription at any time, for all devices or only some of them (stating which), by emailing geral@systems4you.pt. Cancellation takes effect at the end of the period already paid for, and there are no pro rata refunds. Until a device is activated, its subscription is not charged. When the subscription for a device ends, the warranty for that device set out in section 6 also ends.

If a payment fails, we may suspend access to the platform after giving notice by email. Price changes are notified at least 30 days in advance and apply from the next renewal.

5. Shipping and delivery

We ship to the following destinations:

• Portugal
• Europe: Spain, France, Germany, Italy, the Netherlands, Belgium, Ireland and the United Kingdom
• Rest of the world: the United States, Canada and Brazil

Delivery times are indicative and counted in working days: orders are dispatched 1 to 3 days after payment is confirmed, and transit takes 1 to 2 days to Portugal, 2 to 5 days to Europe and 5 to 10 days to the rest of the world.

For shipments outside the EU, including to the United Kingdom, the Customer is the importer and bears any customs duties, import taxes and customs clearance charges.

Risk of loss or damage passes to the Customer on delivery to the address provided.

The Customer must inspect the order on delivery. Transport damage, missing items or visible non-conformities must be reported in writing to geral@systems4you.pt, preferably with photographs, within 8 days of delivery (artigo 471.º do Código Comercial, the Portuguese Commercial Code). Without such notice, the delivery is deemed accepted as regards those defects. Defects that only become apparent through use are dealt with under section 6.

6. Warranty

While the device's subscription is active, and during the first 30 days after delivery even if it has not yet been activated, we guarantee that it will work properly: we will repair or replace, at no cost to the Customer, any device with a manufacturing defect or fault. A replacement may be equivalent equipment, either new or refurbished.

To make a warranty claim, the Customer must contact us in writing within 30 days of detecting the fault. We may carry out a remote diagnosis before asking for the device to be sent to us.

The warranty does not cover:

• Faults caused by incorrect installation or installation not in accordance with the manual
• Faults caused by use outside the technical specifications (power supply, temperature, humidity, ingress protection rating)
• Damage caused by power surges, lightning or faults in the electrical installation
• Devices opened, repaired or modified by persons not authorised by us
• Damage caused by accidents, liquids, fire or other external causes
• Third-party equipment, sensors or networks

Without an active subscription, only the statutory rules on sales between businesses apply (artigos 913.º e seguintes do Código Civil, the Portuguese Civil Code, and artigo 471.º do Código Comercial). In any event, we are not liable for indirect losses, such as production downtime or loss of profits, except in cases of wilful misconduct or gross negligence, personal injury, or where the law does not allow such liability to be excluded.

7. Returns

As we sell only to businesses and professionals, there is no right of withdrawal: the 14-day period under Decreto-Lei n.º 24/2014 (the Portuguese decree-law on distance contracts) applies only to contracts with consumers. Nor do the consumer goods guarantees under Decreto-Lei n.º 84/2021 apply.

We do not accept returns because the Customer has changed their mind, has ordered by mistake or finds that the device does not meet their expectations. The purchase is made on the basis of the published technical specifications and is not subject to the Customer's approval after inspection. Accordingly, artigo 470.º do Código Comercial (sale subject to inspection and approval) is excluded.

Devices damaged in transit or defective are dealt with under sections 5 and 6. Orders cancelled under section 2 are refunded in full.

8. Governing law and jurisdiction

These Terms and the contracts concluded through this shop are governed by Portuguese law. The United Nations Convention on Contracts for the International Sale of Goods (Vienna, 11 April 1980) is expressly excluded.

Before going to court, the parties will seek to resolve any dispute by agreement.

The courts of the comarca (judicial district) of Aveiro, Portugal, have exclusive jurisdiction over any dispute relating to these Terms or to the contracts they cover, without prejudice to any rules of jurisdiction that Portuguese law makes mandatory.

9. Language and changes

These Terms are available in Portuguese, English, Spanish and French. In the event of any discrepancy, the Portuguese version prevails.

We may amend these Terms. Each order is governed by the version in force on the date of the order, identified by the date at the top of this page.

Changes affecting ongoing subscriptions are notified by email at least 30 days in advance and apply from the next renewal. If the Customer does not agree, they may cancel the subscription before that date.

The Customer may save and print these Terms.